Refund policy

At Grafton Wholesale, all sales are made on a business-to-business (B2B) basis. By placing an order with us, you agree to the following terms in accordance with UK commercial law.

No Right to Cancel As a wholesale supplier selling to businesses, consumer cancellation rights under the Consumer Contracts Regulations 2013 do not apply. All orders are final once confirmed.

Faulty or Damaged Goods In the unlikely event that items arrive damaged or faulty, you must notify us within 48 hours of delivery. Claims made outside of this window will not be accepted.

No Change of Mind Returns We do not accept returns based on change of mind, over-ordering, or unsold stock.

Incorrect Items If you receive an incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.

How to Contact Us For any claims or queries, please contact our team directly:

📧 Email: sales@graftonwholesale.co.uk 📞 Phone: 01772 737939 🕒 Mon–Fri, 9am–5pm

All claims are reviewed at the discretion of Grafton Wholesale and we reserve the right to request photographic evidence before processing any resolution.